Refund policy

If you have any issues with any product purchased from us, please email hello@cartermountainorchard.com or call 434-977-1833. 

Our return policy is 30 days. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If an item is damaged in shipping, please provide photos so we can file a claim with our shipping partner.